Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

 

Privacy

We recognize that you have provided us with personal information such as your name and contact information and we are committed to protecting the privacy of your personal information, how it is used and take steps to ensure your personal information is handled appropriately. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy Acts.

 

Creating an Account

You must create an account to complete your purchase. By providing as much information as possible, you will help us to ensure the best overall purchase experience. If you are a Remington Purchaser, you must include the name of the community in which you purchased, your lot number and closing date, in addition to a contact telephone number. This will help work towards the timely delivery of your GlucksteinHome purchase.

If you are registering as 'Friends & Family', please indicate so in the appropriate field.

If you are an employee of Remington, please indicate so in the appropriate field.

 

Delivery Estimates

Anticipated dates for custom and special orders are estimates and cannot be guaranteed. They are based on historical experiences with the vendor and delays may occur due to factors beyond our control (e.g. manufacturing delays, transportation delays, shortages of raw materials, civil disorders). Every effort will be made to keep you informed of any such delays as information is provided to us by our suppliers.

In stock case goods can ship within 48 hours of of an order being placed but require time for transport, customs clearance, etc. Please allow 8 to 10 weeks for custom upholstery orders. If you are a new home purchaser, we suggest you place your order 10 to 12 weeks in advance of your closing date. Every attempt will be made to include all of your items in one delivery.

 

Delivery

Delivery will be arranged through our delivery agent, a company with twenty years of experience and delivery contracts with some of the largest furniture and appliance retailers in North America. 

We are offering White Glove Delivery Service which will include:

  • Delivery: Inside the residence and the room chosen. This includes carrying the product up two or three flights of stairs from the building threshold, or Building Elevators.
  • Assembly Service:   The shipper will unpack the product and provide setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other or on top of each other).
  • Packaging:   They will remove and dispose of all packaging.

The order will travel through a nationwide network of professional moving companies who will handle all item(s) with the utmost care. Although the items are handled carefully throughout transit, Alero requires that the orders undergo a thorough inspection at their warehouse before delivery. Alero takes extra steps to make sure the item(s) are delivered in perfect condition.   A contact person at Alero will coordinate deliveries. Alero will be responsible for booking the appointments directly with the Customer and deliveries will be made after the closing date. 

In order to ensure an enjoyable delivery experience, Customers should be aware that the following provisions are made prior to the scheduled appointment:

  1. Ensure there is adequate and available parking and access to the building to accept the delivery or they cannot proceed with the delivery. Purchasers are required to book the Building elevator with their Property Manager.
  2. The area where the items being delivered / set up should be cleared and accessible. If there is not sufficient room or existing furniture needs to be moved an extra fee may be incurred to complete the delivery.
  3. Customers are required to check the information provided regarding the delivery is accurate,
  4. Customers are responsible for providing safe access to the delivery area. Ensure your driveway, walkways are clear of snow, ice, bikes, toys, etc., and a responsible person is at home who can sign for the delivery.
  5. Delivery personnel have the right to refuse the delivery in situations they feel could result in personal injury, damage to the product or damage to the customer’s residence.
  6. Due to a number of factors, delivery personnel are unable to remove existing furniture and due to safety regulations, delivery personnel are required to wear safety footwear at all times.

Failure to comply with the conditions listed above may result in an incomplete delivery at the Customer’s expense.

 

 

Warranty

Please read the terms of the Limited Warranty Coverage carefully. Retain your proof of purchase to substantiate a claim in the event warranty service is required. Our manufacturers use the finest materials and superior workmanship on high quality, affordable furniture, so your new furniture will provide many years of wear and enjoyment and is covered under its Limited Warranty.

 

UPHOLSTERED FURNITURE LIMITED WARRANTY

Thank you for choosing Broyhill furniture. You have made an investment in style and lasting quality that will bring years of enjoyment and comfort. Please read the terms of the Broyhill Limited Warranty Coverage carefully. Retain your proof of purchase to substantiate a claim in the event warrant service is required.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL, INDOOR RESIDENTIAL USE. ADDITIONAL LIMITATIONS DESCRIBED HEREIN APPLY.

WARRANTIES ARE FOR REPAIR, REPLACMENT, OR SUBSTITUTION ONLY, IN BROYHILL'S SOLE DISCRETION. REFUNDS ARE NOT AVAILABLE.

BROYHILL WILL PAY REASONABLE AND CUSTOMARY RATES FOR LABOR DURING THE PERIOD OF THE LABOR WARRANTY. THE CONSUMER WILL BE RESPONSIBLE FOR IN-HOME INSPECTION FEES, TRANSPORTATION OF THE PRODUCT TO AND FROM THE DEALER AND TO AND FROM THE BROYHILL FACTORY (MOST REPAIRS DO NOT REQUIRE RETURN TO THE FACTORY).

WARRANTIES ARE VOICED BY EVIDENCE OF EXCESSIVE SOILING, IMPROPER CLEANING OR TREATMENT, ABUSE, OR ABNORMAL USE. WARRANTIES DO NOT APPLY TO PRODUCTS USED FOR RENTAL, BUSINESS, COMMERCIAL, INSTITUTIONAL, IN RECREATIONAL VEHICLES OR OTHER NON-RESIDENTIAL USES. WARRANTIES DO NOT APPLY TO PURCHASES OF FLOOR SAMPLES OR "AS IS" PRODUCTS EXCEPT AS REQUIRED BY LAW.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AND IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

EXCEPT AS SET FORTH IN THIS WARRANTY AND TO THE EXTENT PROVIDED BY LAW, IN NO EVENT WILL BROYHILL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. No Broyhill dealer or employee is authorized to make any modification, extension or addition to this warranty. If any item is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

WARRANTY SERVICE

All claims for service must be accompanied by proof of purchase (Bill of Sale). Contact the dealer from whom the furniture was purchased to request warranty service under this warranty. If the original dealer is not accessible, contact a local Broyhill dealer for assistance. Broyhill will not be responsible for transportation or packing charges without prior approval. Repair, replacement or substitution, as determined by Broyhill, will be made as soon as practical.

Limited Warranty Information, (for upholstery products purchased on or after February 13, 2013).


Descriptions Parts Coverage Labor Coverage
Frame and Spring System
Wood Frame and Parts Five Years One Year
Springs and Spring Systems Five Years One Year
Wood and Metal Bases Three Years One Year
Decorative Wood Parts and Finish One Year One Year
Mechanisms
Reclining Mechanisms Lifetime* One Year
Sleeper Mechanisms Three Years One Year
Cushions and Pillows
Seat Cushions Three Years One Year
Back Cushions One Year One Year
Accent Pillows One Year No Coverage
Fabric and Leather**
Fabrics (excludes Customer Own Material) One Year One Year
Leathers (excludes Customer Own Leather) One Year One Year
Arm Cap and Headrest Covers No Coverage No Coverage
Sleeper Mattresses
Sleeper Mattresses Three Years One Year
Air Dream™ Air Bladder and Valve Three Years One Year
Air Dream™ Motor One Year No Coverage
Electrical
Power Recline Motors and Electrical Systems Three Years One Year
Heat and Massage Motors and Electrical Systems One Year One Year
Power Lift Motors and Electrical Systems Three Years One Year
Power Lift Operating Controls Two Years One Year
Electrical Components and Controls One Year One Year
Miscellaneous
Casters One Year One Year
Plastic components (trays, cup holders) One Year No Coverage

*Lifetime is defined as seven years, the expected lifetime of the product.

 

**Fabric and Leather. Fabric fading, pilling, shrinkage, stretching, wearing quality and color fastness are not covered by this warranty. FABRIC DAMAGE OR FAILURE DUE TO CHEMICAL TREATMENTS APPLIED BY THE RETAILER OR CONSUMER, HEAVY SOILING OR IMPROPER CLEANING WILL VOID THIS WARRANTY. Leather coverage does not include natural markings, shrinkage, stretching, or variations in grain or color, which occur naturally and prove the authenticity of the leather.

WOOD FURNITURE LIMITED WARRANTY

 

Thank you for choosing Broyhill Furniture. You have made an investment in style and lasting quality that will bring years of enjoyment. Please read the terms of the Broyhill Limited Warranty Coverage carefully. Retain your proof of purchase and this printed warranty to substantiate a claim in the event warranty service is required.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL, INDOOR RESIDENTIAL USE. ADDITIONAL LIMITATIONS DESCRIBED HEREIN APPLY.

WARRANTIES ARE FOR REPAIR, REPLACEMENT, OR SUBSTITUTION ONLY, IN BROYHILL’S SOLE DISCRETION. REFUNDS ARE NOT AVAILABLE.

BROYHILL WILL PAY REASONABLE AND CUSTOMARY RATES FOR LABOR DURING THE PERIOD OF THE LABOR WARRANTY. THE CONSUMER WILL BE RESPONSIBLE FOR LABOR COSTS AFTER THE STATED TIME PERIOD.

THE CONSUMER IS RESPONSIBLE FOR IN-HOME INSPECTION FEES, TRANSPORTATION OF THE PRODUCT TO AND FROM THE DEALER AND TO AND FROM THE BROYHILL FACTORY (MOST REPAIRS DO NOT REQUIRE RETURN TO THE FACTORY).

WARRANTIES ARE VOIDED BY EVIDENCE OF EXCESSIVE SOILING, IMPROPER CLEANING OR TREATMENT, ABUSE, OR ABNORMAL USE. WARRANTIES DO NOT APPLY TO PRODUCTS USED FOR RENTAL, BUSINESS, COMMERCIAL, INSTITUTIONAL, IN RECREATIONAL VEHICLES OR OTHER NON-RESIDENTIAL USES. WARRANTIES DO NOT APPLY TO PURCHASES OF FLOOR SAMPLES OR “AS IS” PRODUCTS EXCEPT AS REQUIRED BY LAW.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

EXCEPT AS SET FORTH IN THIS WARRANTY AND TO THE EXTENT PROVIDED BY LAW, IN NO EVENT WILL BROYHILL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. No Broyhill dealer or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

WARRANTY SERVICE

All claims for service must be accompanied by proof of purchase (Bill of Sale). Contact the dealer from whom the furniture was purchased to request warranty service under this warranty. If the original dealer is not accessible, contact a local Broyhill dealer for assistance. Broyhill will not be responsible for transportation or packing charges without prior approval. Repair, replacement or substitution, as determined by Broyhill, will be made as soon as practical.

Limited Warranty Information, (for wood products purchased on or after February 13, 2013).


Descriptions Parts Coverage Labor Coverage
Wood and Finish
Wood and Finish One Year One Year
Drawer and Door Hardware One Year One Year
Drawer Glides – Metal and Wood One Year One Year
Fabric & Leather on upholstered wood furniture
Fabrics (excludes Customer Own Material) One Year One Year
Leathers (excludes Customer Own Leather) One Year One Year
Miscellaneous
Metal furniture and detailing One Year One Year
Glass and Mirrors One Year One Year
Marble and Stone One Year One Year
Casters One Year One Year
Electrical components and systems One Year One Year

 

Overdue Accounts

Remington Design Studio reserves the right to apply a 2% service charge per month on overdue accounts.

 

By completing your online order, you:

  • Accept that this sale is bound by the Terms and Conditions as outlined on this website;
  • Confirm that you are aware of the size and weight of the product(s) and accept responsibility for ensuring there is suitable access and that the product(s) ordered will fit the desired location;
  • Confirm that the product(s) may vary by finish or dye lots to the sample reviewed;
  • Understand the Return Policy for the product(s) on this order.