Returns

All custom and special orders require a 50% non-refundable deposit and are non-cancellable and non-returnable. Any product accepted for return must be in original and unused condition (item and packaging) and accompanied by original invoice.

 

Damages and shortages

 

Upon receipt, merchandise must be inspected immediately. If items are damaged, refuse delivery and notify us at designstudio@remingtongroupinc.com.

 

Shortage and/or damage for delivered items must be reported within 24 hours of goods received. Remington Design Studio is not responsible for goods damaged in transit.

 

Anticipated dates for custom and special orders are estimates and cannot be guaranteed. They are based on historical experiences with the vendor and delays may occur due to factors beyond our control (e.g. manufacturing delays, transportation delays, shortages of raw materials, civil disorders). Every effort will be made to keep you informed of any such delays as information is provided to us by our suppliers.

 

Remington Design Studio will not be liable for any labour or other expenses of any kind or nature incurred in connection with the sale, use or replacement of any defective products or parts.

 

Warranty

Please read the terms of the Limited Warranty Coverage carefully. Retain your proof of purchase to substantiate a claim in the event warranty service is required. Our manufacturers use the finest materials and superior workmanship on high quality, affordable furniture, so your new furniture will provide many years of wear and enjoyment and is covered under its Limited Warranty.

 

UPHOLSTERED FURNITURE LIMITED WARRANTY

Remington Design Studio warrants to the original purchaser that all the furniture it delivers will be free from defects in material and workmanship. Under the terms of this limited warranty, Remington Design Studio retains the option to repair or replace the defective item on a pro rata basis.

 

FABRIC AND LEATHER ONE YEAR LIMITED WARRANTY

Upholstery fabrics and leather hides are warranted against defective material or workmanship for one year from the date of purchase under normal use and care. Fabric fading, pilling, shrinkage, stretching, wearing quality and colour-fastness are not covered by this Warranty.

FRAME LIMITED LIFETIME WARRANTY

The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original Purchaser against manufacturing defects, prorated over seven years, the expected lifetime of the product.

 

STATIONARY UPHOLSTERED CUSHIONS WARRANTY

High density foam seat cushions are warranted against loss of resiliency for one to three years from date of purchase. Over time, normal softening and some loss of resiliency occurs in all polyester fiber-wrapped foam cushion cores. Seat and back cushions will change shape with use and aging in order to optimize resiliency and wear, turn seat cushions’ and fluff pillow backs to retain even distribution of fiber filling.

 

Please also refer to our Terms and Conditions.